On-Line Policies

Privacy

Alvarado Paint & Hardware knows that you care how information about you is used and shared, and we appreciate your trust that we will do so carefully and sensibly. This notice describes our privacy policy. By visiting Alvarado Paint & Hardware, you are accepting the practices described in this Privacy Notice.

Online Store - Price Match Guarantee

Alvarado Paint & Hardware extends a 'Price Match Guarantee' to our customers.  If you find a better price on the same exact product, than we'll match it.  Keep in mind that tax and shipping costs are not included when matching a customers price. 

Order Processing

Orders are typically filled and shipped within 24 hours of receipt. Due to stock shortages, some items may be back ordered and ship at a later date. Alvarado Paint & Hardware reserves the right to ship partial orders or hold an order for complete shipment at our sole discretion. Prior to back ordering an item or partial shipping an order Alvarado Paint & Hardware will either contact you for instructions before shipping or cancel your order and notify you of such cancellation.

Order Cancellation

Alvarado Paint & Hardware's web site does not offer on-line order cancellation. To inquire about cancelling your order, please contact our order department at (213) 382-1305.

Order Status

To check on the status of your order, please contact our store at : (213) 382 - 1305 during normal business hours.

Shipping

Shipping fees calculated on our web site are approximate based on information provided by UPS. We cannot confirm the shipping fees until your order enters the shipping process. Despite our best efforts, a small number of orders have incorrect shipping fees. Rest assured, however, that we verify these fees as part of our shipping procedures.

If an order's correct shipping fee is lower than the calculated fee, we charge the lower amount and ship you the order.

If an order's correct shipping fee is higher than the calculated fee, we will, at our discretion, either contact you for instructions before shipping or cancel your order and notify you of such cancellation.

Back ordered items shipped separately will be shipped based on the original requested ship method and charged a separate shipping fee. We will contact you for instructions before shipping or cancel your back order.

The shipping rates for many items we sell are weight-based. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.

Returns

Within 30 days of receipt of your shipment (including gifts), you may return any item, for a full refund (we'll also refund the shipping cost if the return is a result of our error): Items are not returnable if they are in un-sellable condition, or are missing parts.

We will notify you via email of your refund once we have received and processed the returned item. You can expect a refund in the same form of payment originally used for purchase within 7 to 14 business days of our receiving your return. Please note that we can refund shipping costs only if the return is a result of our error.

Payment Processing

All payments are in advance and by credit card. Your card is charge only for the items that are shipped, plus shipping and handling charges. Rest assured that we do NOT charge your credit card until your order enters the shipping process.

Disclaimer of Warranties and Limitation of Liability

THIS SITE IS PROVIDED BY Alvarado Paint & Hardware ON AN "AS IS" AND "AS AVAILABLE" BASIS. Alvarado Paint & Hardware MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE OPERATION OF THIS SITE OR THE INFORMATION, CONTENT, MATERIALS, OR PRODUCTS INCLUDED ON THIS SITE. YOU EXPRESSLY AGREE THAT YOUR USE OF THIS SITE IS AT YOUR SOLE RISK.

TO THE FULL EXTENT PERMISSIBLE BY APPLICABLE LAW, Alvarado Paint & Hardware DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. Alvarado Paint & Hardware DOES NOT WARRANT THAT THIS SITE, ITS SERVERS, OR E-MAIL SENT FROM Alvarado Paint & Hardware ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. Alvarado Paint & Hardware WILL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND ARISING FROM THE USE OF THIS SITE, INCLUDING, BUT NOT LIMITED TO DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, AND CONSEQUENTIAL DAMAGES.

CERTAIN STATE LAWS DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES OR THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. IF THESE LAWS APPLY TO YOU, SOME OR ALL OF THE ABOVE DISCLAIMERS, EXCLUSIONS, OR LIMITATIONS MAY NOT APPLY TO YOU, AND YOU MIGHT HAVE ADDITIONAL RIGHTS.